Milestone XProtect Enterprise 2014 Manuel d'utilisateur Page 118
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Milestone XProtect
®
Enterprise
2014
Administrator's Manual
www.milestonesys.com
118
Advanced configuration
Conditions
Description
Error messages and solutions
Send analytics
event
Did sending a test event to the Event
Server succeed?
See table below.
Error messages and solutions for the condition Send analytics event:
Error messages
Solution/Explanation
Event Server not found.
Unable to find the Event Server service on the list of registered
services.
Error connecting to Event
Server.
Unable to connect to the Event Server service on the defined port
(most likely due to network problems, the Event Server service
being stopped or similar).
Error sending analytics event.
Connection to the Event Server service established but event
cannot be sent (most likely due to network problems, for example
time out).
Error receiving response from
Event Server.
Event sent to Event Server but no reply received (most likely due
to network problems or port being busy (see the Event Server log,
typically located at ProgramData\Milestone\XProtect Event
Server\logs\—can be opened in Microsoft Notepad or similar tool)).
Analytics event unknown by
Event Server.
The Event Server service does not know the event most likely due
to the event, or changes to the event, not having been saved.
Invalid analytics event
received by Event Server.
Event format is somehow incorrect.
Sender unauthorized by Event
Server.
Most likely your machine is not on the list of allowed IP
addresses/host names.
Internal error in Event Server.
An Event Server error. Open the Event Server log in Microsoft
Notepad or similar tool. The log is typically located at
ProgramData\Milestone\XProtect Event Server\logs\
Invalid response received
from Event Server.
Response is invalid. Possibly due to port being busy or network
problems. Open the Event Server log in Microsoft Notepad or
similar tool. The log is typically located at
ProgramData\Milestone\XProtect Event Server\logs\
Unknown response from
Event Server.
Response is valid but not understood. Possibly due to port being
busy or network problems. Open the Event Server log in Microsoft
Notepad or similar tool. The log is typically located at
ProgramData\Milestone\XProtect Event Server\logs\
Unexpected error.
Please contact your system provider Milestone Support
(support@milestonesys.com) for help.
Hardware input event
When you add hardware input events (see "Add a hardware input event" on page 110), some
properties depend on the selected type of input:
- Administrator's Manual 1
- Contents 2
- Before you start 10
- About administrator rights 11
- About daylight saving time 11
- About time servers 11
- About virus scanning 12
- System overview 13
- Clients 15
- Install silently 16
- Milestone Mobile client 17
- XProtect Web Client 19
- Recording Server Manager 20
- XProtect Download Manager 21
- Hiding and removing features 22
- Licenses 24
- About replacing cameras 25
- Install and upgrade 27
- Install video device drivers 29
- Upgrade 29
- First time use 33
- Best practices 34
- Power outages: use a UPS 35
- Print help topics 36
- About restarting services 37
- Monitor storage space usage 37
- Getting started 39
- Add hardware wizard 40
- Express 41
- Import from CSV file 43
- Configure storage wizard 44
- Manage user access wizard 55
- Advanced configuration 57
- Configure hardware devices 59
- Delete hardware devices 59
- Camera and database action 60
- Hardware properties 61
- PTZ device (properties) 63
- Speaker properties 64
- About database resizing 65
- About motion detection 65
- Disabled motion detection 66
- Motion detection sensitivity 66
- Online periods 67
- E-mail notification 67
- SMS notification 68
- Set up a profile 68
- Configure motion detection 69
- Disable or delete cameras 69
- Video recording (properties) 73
- Regular frame rate mode: 76
- Speedup frame rate mode: 77
- Dual stream: 78
- Manual recording 79
- Frame rate - MJPEG 80
- Frame Rate - MPEG 83
- Audio recording 84
- Audio selection 85
- Camera properties 86
- MJPEG video format 88
- Regular frame rate mode 88
- Speedup frame rate mode 88
- Dual stream 89
- MPEG video format 89
- Frame rate 89
- Recording 91
- Event notification 95
- Privacy masking 98
- 360° lens 99
- Fisheye 100
- PTZ preset positions 101
- PTZ patrolling 103
- Patrolling list 104
- PTZ scanning 104
- PTZ on event 105
- Microphones 106
- Microphone (properties) 107
- Events and output 108
- Add an analytics event 110
- Add a hardware input event 110
- Add a hardware output 111
- Add a manual event 112
- Add a generic event 112
- Add a timer event 113
- Test a generic event 114
- General event properties 116
- Events and output properties 117
- Hardware input event 118
- Hardware output 120
- Manual event 120
- Timer event 121
- Generic event 122
- (indicated in red) 123
- Scheduling and archiving 125
- About archiving 126
- About archiving locations 127
- About archiving audio 128
- About archiving schedules 129
- Scheduling all cameras 131
- Scheduling options 133
- Archiving 133
- Online period 134
- Speedup 135
- About Matrix video sharing 136
- About Matrix-recipients 136
- Configure Matrix 137
- Matrix properties 137
- Matrix event control 138
- About logs 139
- Log locations 140
- Log structures 141
- Log integrity checks 141
- Log properties 142
- Audit Log 143
- Notifications 144
- Attachment Settings (email) 145
- Server Settings (email) 146
- About SMS 147
- Configure SMS notifications 147
- SMS properties 147
- Server Settings (SMS) 148
- Scheduling 149
- Central 150
- Access control 151
- Steps in this wizard: 152
- Associated cameras 152
- Final summary 152
- Access control properties 153
- Access Control Actions 155
- Server access 158
- Configure server access 159
- Server access properties 159
- Local IP ranges 160
- Master/Slave 161
- Slave server properties 162
- Update status on slaves 162
- About users 163
- Add basic users 163
- Add Windows users 163
- Add user groups 164
- User properties 165
- General access 166
- Camera access 166
- Alarm management 168
- Access control management 168
- Services 169
- Servers 170
- About Video push 171
- Add/edit a Mobile server 171
- Add a Video push channel 171
- Mobile server settings 173
- Video Push 174
- Automatic exports 175
- Exported recordings 175
- Performance 176
- Level 2 177
- Level 3 177
- Mobile Server Manager 178
- About show status 179
- Edit certificate 179
- Show/edit port numbers 180
- About alarms 181
- About maps 182
- Add an alarm 183
- Alarms properties 184
- Alarm data settings 185
- Sound settings 186
- Time profile 187
- MIP plug-ins 188
- Settings 189
- Options 190
- Language 191
- User Interface 192
- Default File Paths 192
- Access Control Settings 192
- Analytics Event Settings 193
- Event Server Settings 193
- System maintenance 195
- Restore system configuration 196
- Glossary of Terms 202
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